Responsible Gaming at 64bd

1 Our Commitment to Responsible Gaming

At 64bd, responsible gaming is not a checkbox — it is a core principle embedded in every aspect of the platform's design and operation. We recognise that while the vast majority of Bangladeshi players enjoy sports betting and casino games as a recreational activity, a small number of players may develop problematic gambling habits. Our responsibility is to identify, support, and protect those players.

64bd has invested in a suite of player protection tools, trained its support team in problem gambling awareness, and built its platform with transparent odds, fair play certified gaming, and clear account controls. We enforce a strict 18+ age policy across all products — including cricket betting, BPL and IPL markets, slots, and live casino — with no exceptions.

We also work to make responsible gaming information easy to find. This page is accessible from every page of the 64bd platform via the footer, and is written in plain English so that all players in Bangladesh can clearly understand their rights, the tools available, and where to seek help if gambling stops being fun.

2 Age Restriction — 18+ Only

64bd operates a strict minimum age policy. You must be at least 18 years of age to register a 64bd account, place any bet, or access any casino game. This applies to all products on the platform — sports betting (cricket, football, judo), slots, and live casino games. There are no exceptions to this rule.

Age verification is a mandatory step in the 64bd account process. Before a player can make their first withdrawal, they must complete KYC (Know Your Customer) verification, which includes submitting a valid Bangladeshi National Identity Card (NID) or passport to confirm their identity and age. 64bd reserves the right to request age verification documents at any point and to suspend account access pending verification.

• NID requirement: All players must provide a valid NID or government-issued photo ID confirming age of 18 or above before withdrawals are processed.
• Underage access prevention: If 64bd has reason to believe that a player is under 18 years of age, the account will be suspended immediately and all funds held pending investigation.
• Parental controls: If you are the parent or guardian of a minor and are concerned they may be accessing online gambling platforms, consider installing parental control software on shared devices to restrict access to gambling-related websites.
• Reporting underage activity: If you suspect an underage individual is using the 64bd platform, report it immediately to our support team via Live Chat. We take all such reports seriously and investigate promptly.

3 Player Control Tools

64bd provides a comprehensive suite of player-controlled responsible gaming tools, accessible directly from the account settings panel. These tools are designed to give you full control over how much you spend, how long you play, and when you take a break. All tool activations are processed immediately — there is no delay when reducing a limit or activating a restriction.

• Deposit limits (daily / weekly / monthly): Set the maximum amount you can deposit into your 64bd account over a chosen time period. Once set, the limit applies immediately. Reductions take effect at once; increases are subject to a mandatory 7-day review period to prevent impulsive decisions.
• Loss limits: Cap the maximum net losses you can sustain in a single day, week, or month. When your loss limit is reached, 64bd will automatically suspend betting activity for the remainder of the period.
• Wager limits: Set a ceiling on the total amount you can stake per bet or per day, keeping individual wagers proportional to your entertainment budget.
• Session time limits: Decide in advance how long you want to play in a single session. When the limit is reached, you will receive a notification and the option to log out.
• Session reminders: Receive periodic on-screen reminders showing how long you have been playing in the current session and your net result so far.
• Time-out (cooling-off period): Temporarily suspend your account for 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Marketing communications are also paused for the duration.
• Reality check: Enable regular pop-up summaries showing your session duration, total amount wagered, and net gain or loss at intervals you choose (e.g., every 30 minutes).

To access any of these tools, log into your 64bd account and navigate to the Responsible Gaming section within Account Settings. Alternatively, contact the 64bd support team via Live Chat and a support agent will assist you in setting any limit or restriction immediately.

4 Self-Exclusion

Self-exclusion is the strongest player protection tool available on the 64bd platform. If you feel that gambling has become a problem — or if you simply want a guaranteed break — self-exclusion allows you to lock your account for a defined period or permanently. Once self-exclusion is activated, it cannot be reversed until the period has fully elapsed.

64bd offers the following self-exclusion periods: 6 months, 1 year, 3 years, and permanent exclusion. Permanent self-exclusion closes your account indefinitely with no option for reinstatement. All self-exclusion requests are processed within 24 hours of being received — during peak periods, activations may be immediate via Live Chat.

1. Contact 64bd support. Reach our support team via Live Chat (available 24/7 on the platform) or by email at support 64bd.club. Clearly state that you wish to request self-exclusion and specify your preferred exclusion period.
2. Identity confirmation. The support agent will confirm your identity using your registered mobile number and account details. This step ensures that the self-exclusion is applied to the correct account and prevents unauthorised requests.
3. Exclusion activated. Your account will be suspended within 24 hours (typically immediately via Live Chat). You will receive a confirmation notification. All marketing communications will stop for the duration of the exclusion period.
4. No reinstatement during the period. 64bd will not process any request to reinstate an excluded account before the chosen exclusion period has fully elapsed. Attempts to create a new account during a self-exclusion period are a breach of the Terms & Conditions.
5. Reinstatement after the period ends. Once your exclusion period has fully elapsed, you may contact 64bd support to request account reinstatement. A 24-hour reflection window is applied before reinstatement takes effect, giving you time to reconsider.

5 Warning Signs of Problem Gambling

Problem gambling develops gradually and can be difficult to recognise from the inside. The following warning signs may indicate that gambling has moved beyond entertainment and is beginning to affect your finances, relationships, or mental wellbeing. If you recognise several of these signs in yourself — or in someone close to you — it is important to seek help without delay.

6 Deposit & Spend Limits

One of the most effective ways to keep gambling within safe and affordable limits is to set a firm deposit cap before you begin playing. 64bd makes this straightforward with flexible, player-controlled deposit limits in Bangladeshi Taka (BDT). You decide the amount — 64bd enforces it automatically.

• Daily deposit limit: The maximum amount (in BDT / ৳) you can deposit into your 64bd account in any 24-hour period. Once reached, further deposits are blocked until the period resets at midnight BST.
• Weekly deposit limit: The maximum you can deposit across any 7-day period. Useful for players who prefer weekly budgeting cycles aligned with income schedules.
• Monthly deposit limit: A broader cap covering any calendar month — well-suited to players who receive monthly salaries and want to keep gambling within a fixed percentage of monthly income.
• Immediate effect for reductions: If you reduce your deposit limit, the new lower limit applies immediately. You cannot increase the limit again for at least 7 days, giving you a mandatory cooling-off period before any upward change takes effect.
• Minimum limit: The minimum deposit limit that can be set is ৳200 per day. There is no maximum — you can set any limit that suits your personal financial circumstances.
• No system override: 64bd's system enforces your chosen limit automatically. Support staff cannot override a player's own deposit limit without the player requesting a formal increase and completing the 7-day waiting period.

To set or modify your deposit limits, log into your 64bd account, navigate to Account Settings, and select the Responsible Gaming section. Changes are confirmed on-screen and take effect immediately for reductions, or after the 7-day review period for increases.

7 Getting Help

If gambling is causing you distress, financial hardship, or strain in your relationships, please reach out for help. 64bd's support team is trained to handle responsible gaming requests with sensitivity and confidentiality. There is no judgment — only practical assistance. Contacting support about a gambling concern will not result in any penalties or negative impact on your account.

When you contact 64bd support regarding a responsible gaming concern, a trained team member will:

• Listen to your situation without judgment and treat your query with full confidentiality.
• Help you set immediate deposit limits, activate a time-out, or initiate self-exclusion depending on your needs.
• Explain all available responsible gaming tools and how to access them from your account settings.
• Provide written confirmation of any account restrictions applied at your request.
• Refer you to further support resources where appropriate, including guidance on budgeting and managing gambling-related financial pressure.

8 Tips for Safe Play

Responsible gambling is about maintaining an enjoyable experience while keeping it in its proper place — as one form of entertainment among many. The following practical guidelines are recommended for all 64bd players in Bangladesh, whether you are a casual cricket bettor or a regular casino player.

• Set a budget before you play: Decide in advance exactly how much you are willing to spend in a session, a week, or a month — and stick to it. Use the 64bd deposit limit feature to enforce this automatically.
• Treat losses as the cost of entertainment: Approach any amount wagered as you would the cost of a cinema ticket or a meal out — money spent for an enjoyable experience, not an investment you expect to recover.
• Never chase your losses: Placing additional bets to recover money already lost is one of the fastest paths to problem gambling. If you lose your session budget, stop playing and return another day.
• Take regular breaks: Use the 64bd session reminder and time-out features to step away from the screen regularly. Fatigue and emotional stress significantly impair betting judgment.
• Do not gamble under the influence: Alcohol and other substances impair decision-making. Avoid placing bets when your judgment is affected — decisions made while impaired are rarely sound ones.
• Keep gambling separate from finances: Never use rent money, savings, bill payments, or borrowed funds to gamble. Only ever bet with money you can genuinely afford to lose without it affecting your daily life.
• Balance gambling with other activities: Ensure that cricket betting, casino games, and slots remain one activity among many — not the primary focus of your free time. Maintaining a balanced lifestyle is the best defence against problem gambling.
• Talk to someone you trust: If you feel gambling is getting out of hand, talking to a trusted friend or family member is an important first step. You do not have to manage this alone.
• Use all available tools: The deposit limits, time-out, self-exclusion, and reality check tools on 64bd are there for you — use them proactively rather than waiting until a problem develops.